Terms of service.

General overview

These terms of service apply to any work done on behalf of the ‘Client’ (you) by the ‘Editor’ (trading as love words editing).

The Editor will provide editing services as agreed upon, in writing, with the Client.

The Client is under no obligation to offer the Editor work; neither is the Editor under any obligation to accept work offered by the Client.
The work will be carried out unsupervised at such times and places as determined by the Editor, using the Editor’s own equipment.
It is preferred that clients provide written acceptance of all quotes. Verbal acceptance will be confirmed in writing by love words editing. Work on any job will not commence without acceptance. Acceptance of the quotation will also be acceptance of our terms of service.
Project terms
Prior to commencement of the work, the Client and Editor will agree, in writing, to the terms of the project:
The medium in which the editing service will be carried out (e.g., Microsoft Word).
How the material will be annotated (e.g., Comments and/or Track Changes in MS Word).
The length of time required to complete the project, as advised by the Editor.
A fee for the project, based on a quotation supplied by the Editor, in writing, following the Editor’s evaluation of the material to be edited and/or the time frame required to complete the job.
The date by which the work will be delivered by the Client to the Editor.
The latest date by which the completed project will be returned to the Client.
Please note that if on receipt of the project it becomes apparent that significantly more work is required than was anticipated in the preliminary discussion/brief or from the sample supplied, the Editor reserves the right to renegotiate the fee and/or deadline, or decline to carry out the work.
Any modifications to the original brief by the Client will render the original quote invalid and work will cease until a new quote and deposit (if applicable) have been accepted.
Pricing and payments
A quotation for the work is supplied after an evaluation of the text and/or a discussion with the Client as to what is required. Quotations are only valid for 30 days from the date of issue.
The Client will pay the Editor either an agreed flat fee for the job, or a monthly retainer for ongoing services, depending on the nature of that work and according to prior agreement.
Once the Client and Editor have agreed on the fee, it is non-negotiable unless the Client extends the word count or requests additional services. In this case, a revised quotation and job completion date will be negotiated.
All invoices are strictly seven days.
50% of signed-off quotations must be paid before work will commence.
The remaining 50% will be invoiced on completion of the work. Work will be returned to the Client once payment is received. Unpaid final invoices will incur an additional fee and eventual referral to debt collectors.
Cancellation policy
Cancellation during the project:
In the event that the Client cancels the work during the editing process, the Editor reserves the right to invoice for 100% of the agreed fee (less any advance payment).
Cancellation prior to project commencement:
In the event that the Client cancels the work prior to the editing process commencing, but after making a booking and agreeing to the Terms of Service, the Editor reserves the right to invoice for 100% of the agreed fee (less any advance payment) if the cancellation occurs with less than two weeks’ notice for ongoing work with clients on a retainer and less than three days’ notice for one-off projects.
In the event that the Client wishes to cancel before work commencement with more than two weeks’ notice for ongoing work with clients on a retainer and more than three days’ notice for one-off projects, no further charges will apply. Deposits in this instance, however, are non-refundable.
Both the Client and the Editor reserve the right to terminate an Editorial Agreement for services at any time if there is a serious breach of its terms.
If the Editor is touched by extraordinary circumstances that force a cancellation (e.g., severe illness, bereavement), they will contact the Client in writing at the earliest opportunity and renegotiate the time frame of the project or, where possible, find an alternative supplier of editing services. Where the working relationship ceases as a result of this circumstance, any deposits paid will be refunded.
Confidentiality
It is agreed that the Editor shall not at any time either during the continuance of the work outlined or thereafter, except in the course of their duties, divulge any of the confidential affairs of the client or any of its clients or associated companies to anyone whatsoever without the previous consent in writing of the client.
The Editor will not, under any circumstances, upload the Client’s files to external websites or distribute them to third parties unless specifically authorised to do so, in writing, by the Client.
The Editor uses Microsoft OneDrive as a cloud storage system, to allow work to be undertaken on multiple devices. This system is protected by password and two-factor authentication and is accessible only to the Editor. Upon completion and acceptance of the work, the work will be deleted from the cloud.
Completed work
As editing is not an exact science, no two editors will deliver the exact same changes to a project. The Editor provides editorial assessment, recommendations and changes based on their own skills, experience and qualifications and, as such, cannot be refused payment if the Client disagrees with some or all of the assessment. It is the nature of the work.
The Client acknowledges that editorial feedback and recommendations are suggestions only and they are under no obligation to change their work. As such, the responsibility for the final work is the Client’s own. The Editor is not responsible or liable for any resulting negative impacts of the work.
Copyright
All content delivered to the Editor by the Client for the editing project is owned by the Client. Following payment of the invoice, any content created by the Editor as part of the editing process will become the copyright of the Client unless otherwise agreed.
Testimonials and acknowledgements
The Editor may ask the Client to provide a testimonial for publication on this website and/or social media. Occasionally, the Editor may also seek permission to display a portion of the work completed for display on this website.
The Editor appreciates acknowledgement of their contribution, should the Client’s work be published, with prior consent.
Errors and amendments
The Editor endeavours to ensure all work delivered to the Client is error-free, however very occasionally an error can slip through. It is the Client’s responsibility to check the work prior to publication or dissemination, including accuracy and fact-checking. love words editing will not be liable for any issues that arise from incorrect content once it has been accepted and the final fee paid.
Indemnity
While the Editor will make every effort to bring legally questionable material to the attention of the Client, the Client shall indemnify the Editor in full for all costs, losses either direct or indirect in any way incurred by the Client, including legal fees and claims arising out of any alleged defamation or copyright infringement committed by the Client in creating the work; and, where any such action by the Client causes loss or damage or liability of any kind howsoever to the Editor in connection in any way with the Services rendered. The Editor shall not be required to purchase professional indemnity insurance at their own cost.
Legal jurisdiction
These terms of service are subject to the laws of Australia, and the parties agree to submit to the jurisdiction of the Australian Courts.
Privacy policy
Please read the Privacy Policy, which explains what personal data is collected, how it is used and stored, and the Editor’s compliance with the Australian Privacy Principles.

These Terms of Service apply to all work undertaken by love words editing and may change without notice.